My Instinct Was Wrong? Right!

WOW!!! WOW!!! WOW!!!! COOL!!!

If you’ve read my previous posts on the matter, you know that I’ve been very critical of this whole Energy Star Appliance Rebate progam put on by The State of Texas Comptroller’s Office run by Susan Combs.

But I am here now to hand it those in control of this program – in the end, they have COME THROUGH WITH FLYING COLORS!!

After writing my post yesterday I was contacted by someone from the Comptroller’s Office. At first I thought it was just someone horsing around, but after comparing the email address used when they contacted me to one that we got from the Comptroller’s Office – I knew it was for real.

After a couple more email exchanges, I get the following email from them:

We sincerely apologize for the misinformation you received from the call center regarding your rebate status. This email is to confirm that your rebate for an Energy Star washer purchase on April 10 will be honored. Please send in the appropriate forms and purchase information to the address on your confirmation page. If you need to reprint your forms, you may do so at https://www.txrebates.com/

SECO Stimulus Team

So, it just goes to show you – Everything Is BIGGER in Texas – reservation day was a BIG fiasco. I think the cause of the fiasco lies with the outfit in Minnesota that was hired to handle the rebate program – they handled other states’ rebate programs with similar fiasco-esque outcome.

I’m sure between some sales pitch in their bid proposal that promised that all the kinks had been worked out, coupled with no way to know ahead of time how much traffic was going to be hitting the server(s), the State of Texas just figured things would all work out fine.

Today, things HAVE worked out fine – and things are BIG in Participant Satisfaction – yay, we really are participants now!!!

I appreciate you saving the day, my faith, and coming through with a solution that is the right thing.

Thanks! Thank You!!! THANKS!!!!!

Oh yeah – and my wife sent me this:

All Right!!!. Please send them a thank you!

On a sidenote: I hope other states that may be considering using that firm to handle similar programs will take note and realize that few companies in the world would have the infastructure to handle the kind of traffic load generated by a program like this. It’s too bad that the companies that do have the infastructure (like Google or Amazon to name a couple) don’t do these type of things.